Privacy Policy for VTS UK Ltd

General
This privacy policy explains how VTS UK Ltd (“VTS”, “we”, “our”, “us”) collects, processes, and shares your personal data when you visit our website, communicate with us, use our products and services, or when we process your data in any other way.

More information about VTS and our products and services is available at www.vts.co.uk. If you have any questions about this privacy policy or our processing of your personal data, please contact us at hello@vts.co.uk.

Data Controller
VTS UK Ltd is the data controller for the processing of personal data related to our websites, online services (including our heating products and solutions), and marketing activities.

Regardless of which VTS UK Ltd entity is the data controller for your personal data, you can reach us and get more information by contacting us at:
VTS UK Ltd
[Insert Address]
[Insert City, Postcode]
hello@vts.co.uk

How We Collect Your Personal Data
When You Visit Our Website:
We collect and process certain personal data through cookies when you visit our website. For more information on our use of cookies and your ability to choose which cookies you accept, please see our Cookie Policy.

Data You Actively Provide:
We collect personal data that you actively provide to us when you communicate with us, such as your name, phone number, and email address. In certain situations, we may record phone calls with you for training purposes.

If you choose to purchase our products and services, we will ask you to provide further details necessary for the transaction, including your home address (including postal code), date of birth or age, billing information, and other information required for delivery. We may also ask for additional information necessary to handle customer support matters.

The Data We Process About You and Why

When You Visit Our Website:
When you visit our website, we may collect and process certain personal data through cookies. For more information, please see our Cookie Policy.

When You Contact Us in General Matters:
We may process your name, email address, phone number, and other data you provide us, which may be needed to handle your inquiry. We process this data to communicate with you regarding our products and services.

When Prospecting for Our Products and Services:
When you request a quotation or details about our heating solutions through our digital channels, we might combine information about your current heating system with data available in public repositories to improve the accuracy of our proposals. Our prospecting process may involve gathering data during on-site surveys conducted by our technical experts, including measurements of your home to calculate thermodynamic qualities and heat loss.

When You Purchase Products and Services from Us:
If you purchase products and services from us, we will process your name, contact information, address needed for shipping, payment data, and other purchase-related data. We use this data to fulfil our contractual obligations to you.

Additionally, we may process your data for marketing purposes, including creating segments or sending targeted advertising. If you no longer wish to receive marketing communications from us, you can notify us at any time at privacy@vts.co.uk.

Security and Other Legal Obligations
Our online interactions with you, such as those related to the purchase or support of our products, require us to implement security measures to protect both you and ourselves. This includes processing online purchase data and device-specific data (e.g., IP addresses). We may also record phone calls for training and quality assurance.

Your participation in certain initiatives may require us to process additional data about you in compliance with legal obligations.

Legal Basis for Our Processing of Your Data

When You Visit Our Website:
The legal basis for processing your personal data depends on the type of cookie through which the data has been obtained. Our use of essential cookies is based on our legitimate interest in providing a functional website, while the use of other cookies requires your consent.

When You Contact Us in General Matters:
When processing your name, email address, or phone number for general communications, this is based on our legitimate interest in facilitating such communications.

When Prospecting for Our Products and Services:
The processing of your data during the prospecting phase is based on our legitimate interest in providing you with suitable offers for products and services.

When You Purchase Products and Services from Us:
The legal basis for processing purchase-related data is to fulfil our contractual obligations. We may also need to process your data to meet your legal right to complain about a product.

If you communicate with us in a support matter, the legal basis may also be our legitimate interest in providing appropriate customer support.

How Long We Keep Your Data

When You Visit Our Website:
For information on our retention of cookie-related data, please see our Cookie Policy.

When You Contact Us in General Matters:
We delete the data associated with general communications within one year after the matter has been closed.

When Prospecting for Our Products:
Personal data collected during the prospecting phase is retained for up to three years after you are no longer a customer or, if you choose not to purchase a product, for up to one year.

When You Purchase Products and Services from Us:
We will retain your purchase-related data as long as necessary to fulfill our contractual obligations. We are also required to retain certain data for a specified period, such as financial transaction records for seven years to comply with tax regulations.

Your Rights
You have the right to request access to the personal data we hold about you, the right to request rectification of inaccurate data, the right to request deletion of your data, and the right to restrict or object to the processing of your personal data. To exercise these rights, please contact us at hello@vts.co.uk.

Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make changes, we will notify you by revising the “Last Updated” date at the top of this policy and may notify you through other means as well.